Sungold Solar Warranty Policy
Thank you for choosing Sungold Solar products. To ensure your satisfaction, we provide a comprehensive warranty policy to protect your rights. Below are the terms and conditions of Sungold Solar’s warranty:
Hi-Power Series
Models: HP-D-XXX, HP-M-XXX Panels
Warranty: 60 months for materials and workmanship.
SPC-TF Series
Models: SPC-TF-S-XXX, SPC-TF-M-XXX, SPC-TF-D-XXX
Warranty Period: 24 months for materials and workmanship.
Winner Bag Series
Models: SGWB2-TF-M-XXX, SGWB2-TF-D-XXX-A,
Warranty Period: 12 months for materials and workmanship.
BXF Series
Models: BXF-H-XXX, BXF-N-XXX
Warranty Period: 12 months for materials and workmanship.
TF Series
Models: SG-TF-D-XXX, SG-TF-M-XXX, SG-TF-S-XXX
Warranty Period: 72 months for materials and workmanship.
LEE Series
Models: LEE-M2-XXX, LEE-S-XXX
Warranty Period: 36 months for materials and workmanship.
LE Series
Models: LE-M2-XXX
Warranty Period: 12 months for materials and workmanship.
SGD Series
Models: SGD-XXX
Warranty Period: 120 months for materials and workmanship.
Limited Product Warranty Details
SUNGOLD warrants its photovoltaic (PV) modules to be free from defects in material and workmanship under normal conditions of application, use, installation and service for the warranty period.
Warranty Start Date.
The warranty period begins on the date of shipment of the SUNGOLD solar module.
Sole Remedy
Repair, replacement or refund is the sole and exclusive remedy under the terms of this Limited Warranty.
Shipping Charges
This Limited Warranty covers only the cost of shipping any part in need of repair or replacement to SUNGOLD or its authorized dealers, or a refund of the reasonable portion of the purchase price paid by Customer (“Purchase Price”).
Troubleshooting during the warranty period.
If a module fails or becomes useless during the warranty period due to defects in materials or workmanship, SUNGOLD may choose one of the following three remedies:
- Repair of the defective part.
- Replace the defective part.
- Refund the portion of the reasonable purchase price paid by Customer (“Purchase Price”).
Customer Responsibility
The cost of returning components to SUNGOLD’s authorized agents and distributors, or costs associated with installing, removing, or reinstalling components are the responsibility of the end customer.
How Our Warranty Protects You
Our warranty ensures that each of our products is free from defects in materials and workmanship under normal use and service conditions. Should a defect arise during the warranty period, we offer the following remedies:
Repair
We will fix the defective component to restore its functionality.
Replacement
We will provide a new or refurbished component of equivalent value.
Refund
In some cases, we may refund a reasonable portion of the purchase price.
Exclusions and Limitations
Misuse, abuse, or neglect.
Unauthorized alterations or repairs
Normal wear and tear, including surface scratches or rust
Exposure to harsh environmental conditions or immersion in water.
Products with altered, removed, or illegible serial numbers.
How to Make a Warranty Claim?
If you need to make a warranty claim for your Sungold Solar product, please refer to the frequently asked questions (FAQ) below to guide you through the process:
To start your warranty claim, you need to notify us in writing within the warranty period. You can reach us through the following methods:
Phone: +86-(0)755-2968 5821
Email: Sales@Sungoldsolar.Cn
Address: Wentao Industrial Park, Yingrenshi Community, Shiyan Town, Shenzhen City, Guangdong Province, China
Please include "Warranty Claim" in the subject line of your email for faster processing.
When making a warranty claim, please include the following information:
- Product's Complete Serial Number: This can be found on the product label.
- Date of Shipment: Include the original purchase or shipment date.
- Detailed Description of the Issue: Clearly describe the problem or defect you are experiencing with the product.
Providing accurate and complete information will help us process your claim more efficiently.
To help us understand and locate the issue with your product, please provide:
- Photos: Clear images of the affected product and the area with the defect or issue.
- Records: Any relevant documentation, such as installation records or usage logs, that can give us insight into the product's history and conditions.
This information will aid in a quicker diagnosis and resolution of your warranty claim.
Once we receive your claim, our team will:
- Review the Documentation: We will assess the information and photos you provided.
- Contact You: If we need more information or clarification, we will reach out to you.
- Determine the Remedy: Depending on the assessment, we will decide whether to repair, replace the component, or offer a refund for the defective part.
We aim to resolve all claims as quickly as possible to minimize any inconvenience to you.
The warranty covers the cost of shipping the defective component to Sungold Solar or its authorized distributors. However, the end customer is responsible for:
- Returning the Component: Shipping costs for returning the component to us or our authorized agents.
- Installation Costs: Any costs associated with removing, reinstalling, or replacing the component.
Yes, after submitting your claim, you will receive a confirmation email with a reference number. You can use this reference number to:
- Check Status: Contact us by phone or email to get updates on your claim's progress.
- Follow Up: If you have not heard back from us within a reasonable time, please use the reference number to follow up.
If the product you are claiming for is discontinued, Sungold Solar may, at our discretion:
- Provide a Suitable Replacement: We may offer a different model of similar or equivalent value.
- Offer Alternatives: You might receive a product of different size, color, shape, or power, either of a new brand or the original brand.
Important Notes
Transferability: This warranty is valid for the initial end purchas
Discontinued Products: If a product is discontinued, we may provide a suitable replacement of a different model or brand.
Force Majeure: We are not liable for delays or failures due to events beyond our control, such as natural disasters or public policy changes.
For comprehensive details and conditions, please refer to the SUNGOLD Photovoltaic Module Limited Warranty Terms 2023.
