Updated on: June 12, 2024
Welcome to Sungold Solar (hereinafter referred to as “we” or “Sungold Solar”). We highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. Information We Collect
We may collect the following types of information when you use our services:
1. Information You Provide to Us
- Account Information: We collect your name, email address, phone number, and mailing address when you register or update your account.
- Payment Information: We collect payment card details and billing addresses when you make purchases.
- Communication Information: Information provided during communications with our customer support team, including emails and phone calls.
2. Information We Collect Automatically
- Device Information: We collect details about your device, such as model, operating system, unique device identifiers, IP address, and browser type.
- Usage Information: We gather information on how you use our website, including pages visited, links clicked, and the time spent on the site.
- Location Information: With your consent, we may collect and process location data related to your device.
3. Information from Third Parties
We may obtain information about you from other sources, such as social media platforms, business partners, and publicly available sources.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing and Managing Services: To process orders, manage accounts, and provide customer support.
- Improving Our Services: To analyze user behavior to enhance our website and services, and to develop new features and products.
- Marketing: To send you marketing communications about our products and promotions (you can opt-out at any time).
- Compliance and Security: To comply with legal requirements, resolve disputes, and maintain security.
3. Sharing of Information
We share your information only in the following circumstances:
- Service Providers: We share information with third-party vendors who assist us in operating and maintaining our website, such as payment processors and shipping companies.
- Business Partners: In certain cases, we may share information with trusted business partners to provide products or services.
- Legal Requirements: We may disclose your information when required by law or to protect our rights.
4. Information Protection
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission is completely secure.
5. Your Rights
Under applicable laws, you have the following rights:
- Access: The right to know what personal information we hold about you and to request a copy.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Deletion: The right to request the deletion of your personal information under certain circumstances.
- Restriction: The right to request the restriction of processing of your personal information.
- Portability: The right to request the transfer of your personal information to you or another party.
- Objection: The right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
To exercise these rights, please contact us using the information provided below.
6. Cookie Policy
We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our website and notify you of significant changes via email.
8. Contact Us
If you have any questions or need further information regarding this Privacy Policy, please contact us:
- Email: sales@sungoldsolar.cn
- Address: Wentao Industrial Park, Yingrenshi Community, Shiyan Town, Shenzhen City, Guangdong Province, China
Thank you for your trust and support of Sungold Solar!
This Privacy Policy applies to all users and visitors of Sungold Solar. We recommend that you regularly review this policy to stay informed of any updates.
